Equation X

Privacy Policy

Effective Date: January 25, 2025

EquationX LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, applications, and services, including our Tax Advisor AI and other products.

1. Information We Collect

Information You Provide

  • Contact Information: Name, email address, phone number, and company/firm name when you submit forms, request pilots, or contact us.
  • Communications: Any messages, feedback, or other communications you send to us.
  • Account Data: Information you provide when setting up or using our products.

Information Collected Automatically

  • Usage Data: Pages visited, time spent on pages, clicks, and navigation patterns.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address, access times, and referring URLs.
  • Cookies: We use cookies and similar technologies to analyze website traffic and improve your experience.

Information from Third Parties

We may receive information from analytics providers, advertising partners, or publicly available sources to improve our services.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our products and services
  • Process and respond to your inquiries and pilot requests
  • Send you updates, newsletters, and marketing communications (with your consent)
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations

3. Tax Advisor AI and Embedded Chatbots

When you interact with our Tax Advisor AI or embedded chatbots:

  • Queries: Questions you ask may be logged to improve the service and ensure quality.
  • No Personal Tax Advice: Our AI provides general informational guidance based on IRS publications, not personalized tax advice.
  • Data Retention: Chat logs may be retained for quality assurance and service improvement.
  • Third-Party Embedding: When our chatbot is embedded on third-party websites, we only collect data from interactions with our chatbot, not from the host website.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Third parties who assist in operating our website, conducting business, or servicing you (e.g., email services, cloud hosting, analytics).
  • Legal Requirements: When required by law, subpoena, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us permission to share your information.

5. Third-Party Services

We use the following third-party services:

  • Google Analytics: To analyze website traffic and user behavior. Google may use cookies to collect information. See Google's Privacy Policy for more details.
  • Email Services: To send notifications and communications.
  • Cloud Infrastructure: To host and deliver our services securely.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: