WhatsApp automation that actually knows your business
Your customers are already on WhatsApp. We build AI agents that reply instantly, answer product questions from your own data, qualify leads, send booking confirmations, and hand off to your team when it matters — all without your staff lifting a finger.
What you get
- Instant auto-replies to every new message — business hours, product info, and next steps delivered in seconds, not hours.
- AI-powered Q&A that reads your product catalogue, pricing, FAQs, and policies before answering — no hallucinated information.
- Conversational lead qualification: the bot asks the right questions, scores intent, and hands warm leads to your sales team with full context.
- Automated booking confirmations, appointment reminders, shipping updates, and follow-ups — triggered by CRM events, not manual effort.
- Multi-language support out of the box — the AI responds in the customer's language using your brand voice.
How it works
Customer sends a WhatsApp message
Whether it's a new enquiry, a product question, or a support request, the message arrives via the WhatsApp Business API and is parsed by your automation layer instantly.
AI reads context and responds
The AI agent checks the customer's CRM record (past orders, previous conversations, preferences), retrieves relevant knowledge (pricing, stock, policies), and drafts a personalised reply — all within seconds.
Actions are triggered automatically
Depending on the conversation flow: a lead is created in your CRM, an appointment is booked, a support ticket is opened, or a follow-up is scheduled. No manual data entry.
Human handoff when needed
The AI knows its limits. Complex queries, complaints, or high-value leads are escalated to your team with the full conversation history and AI-suggested next steps.
Industry examples
WhatsApp automation works for any business where customers expect fast, personal responses. Here's what it looks like in practice.
Retail & E-commerce
- Product availability and pricing queries answered instantly
- Order status and tracking updates via WhatsApp
- Abandoned cart recovery messages with personalised offers
- Post-purchase feedback collection and review requests
Healthcare & Clinics
- Appointment booking and rescheduling via chat
- Pre-visit intake forms delivered and collected through WhatsApp
- Prescription refill reminders and follow-up care instructions
- Clinic hours, location, and insurance Q&A
Real Estate
- Property enquiry auto-response with listing details and photos
- Viewing appointment scheduling with calendar sync
- Document collection (ID, pre-approval letters) via WhatsApp
- Market update broadcasts to buyer/seller lists
Hospitality & Travel
- Booking confirmations with itinerary details and check-in instructions
- Concierge Q&A — restaurant recommendations, local tips, transport options
- Pre-arrival preference collection (room, dietary, activity)
- Post-stay feedback and loyalty program updates
Technical details
Ready to automate your WhatsApp?
We'll map your customer journey, identify the highest-impact automations, and build a working system in 1–2 weeks. Free consultation to start.
Book a call